Complaints Policy
Effective date: 22 February 2026
Business: Booked & Clean
Contact: hello@bookedandclean.co.uk
How to complain
Email us at hello@bookedandclean.co.uk with:
- Your name
- Service date
- Booking details
- What went wrong
- Preferred resolution
Response times
- Initial acknowledgement: within 1 business day
- Full response target: within 5 business days
Resolution options
Where appropriate, we may offer:
- Re-performance / follow-up visit
- Partial or full refund
- Alternative agreed remedy
Escalation
If you remain unhappy after our final response, you may seek independent advice or use relevant UK consumer dispute routes.
Updates
We may update this policy from time to time.