Terms of Service
Effective date: 20 July 2026
Service: Booked & Clean
Contact: hello@bookedandclean.co.uk
1. Our role
Booked & Clean provides cleaning quote coordination and booking support. We invite candidate cleaning providers to quote, check provider identity and current public-liability evidence before releasing a quote, and pass booking details only to the provider you select.
Booked & Clean does not perform the cleaning. Unless we expressly say otherwise, the cleaning contract, service delivery and cleaning-balance payment are directly between you and the selected provider. An evidence check reduces risk but is not a guarantee of future performance.
2. Quotes and scope
Quotes depend on the information you provide. Review the provider's inclusions, assumptions, arrival window, extra charges and re-clean guarantee before selecting. The provider must agree any scope or price change with you before carrying out additional work.
3. Temporary intent deposit
When you select a verified quote, Stripe collects a temporary £1 booking-intent deposit for Booked & Clean. It is not the cleaner's service payment and is not deducted from the quoted cleaning balance. We automatically request its refund when the provider confirms, declines, fails to confirm within the stated window, or you cancel before provider confirmation. Bank processing times are outside our control.
4. Starting coordination and cancellation
When selecting a quote, you ask us to begin booking coordination immediately, including where the requested appointment is within 14 days. Before provider confirmation, you can cancel from your private tracker and we will request the £1 refund.
After provider confirmation, the provider's disclosed cancellation and rescheduling terms apply to the cleaning contract, subject always to your statutory rights. Contact us if you need help resolving a cancellation. Nothing in these terms removes rights provided by consumer law.
5. Customer responsibilities
Provide accurate property, condition, access, parking, timing and scope information. Before the appointment, confirm keys/access, working utilities, whether the property will be empty, and payment arrangements directly with the provider.
6. Provider responsibilities
The selected provider is responsible for its staff, equipment, materials, insurance, agreed scope, service quality, safety, invoicing, taxes, cancellations and re-clean guarantee. Keep the provider's written confirmation and receipt.
7. Problems and complaints
Report safety, non-attendance, damage or quality concerns as soon as possible to the provider and to hello@bookedandclean.co.uk. Keep photographs, messages, invoices and any inventory or check-out report. We will review the coordination record and help route the concern, but the provider remains responsible for the cleaning service.
8. Liability
Booked & Clean is responsible for using reasonable care in its own coordination service. The selected provider is responsible for performing the cleaning contract. Nothing excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.
9. Website and private links
Keep customer, provider and operator links private. Do not misuse the website or attempt unauthorised access.
10. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, you retain any mandatory protections that apply where you live.