Privacy Notice
Effective date: 20 July 2026
Service: Booked & Clean
Privacy contact: hello@bookedandclean.co.uk
1. Information we collect
We collect the information needed to coordinate your request: name, email, postcode, property and service details, timing, extras and notes. If you select a quote, we also collect your phone number and full service address. We record provider quotes, booking status, communications, customer feedback and operational review notes.
Stripe handles card details. We receive payment identifiers, amount and refund status, but not your full card number.
2. How we use information
We use it to respond to your request, obtain and verify quotes, coordinate a selected booking, process and refund the temporary deposit, send status and service messages, resolve problems, prevent misuse, keep financial/operational records and improve the workflow.
3. Lawful bases
We rely on steps requested before a contract and performance of our coordination service, legitimate interests in secure service operations and improvement, legal obligations, and consent where required. You can withdraw matching consent before provider outreach by contacting us, although this does not affect earlier lawful processing.
4. Provider sharing
Candidate providers initially receive anonymised job details and the outward postcode only. They do not receive your name, email, phone or full address while quoting. After you select a verified quote and complete the payment step, only that selected provider receives the contact and address details needed to confirm and perform the booking.
5. Service providers
We use service providers for website hosting, email delivery and receiving, payment processing and infrastructure, including Ghost, Resend and Stripe. They process information under their own security and data-protection obligations. We may also disclose information where required by law or to protect people and the service.
6. Retention and security
Private links are bearer links and must not be forwarded. Operational files and credentials are access-restricted. We keep active-request data for service delivery and support, then review it for deletion or anonymisation. Payment, complaint or legal records may need to be retained longer. We are implementing a defined automated retention schedule; until then, deletion requests are handled manually through the privacy contact.
7. Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction, objection or portability. Contact hello@bookedandclean.co.uk. We may need to verify your identity.
8. Complaints
Contact us first so we can investigate. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/.
9. Updates
We may update this notice as the workflow or legal requirements change. The current version is published on this page.