How to Hire a Cleaner in the UK: 7 Questions to Ask Before You Book
Seven practical questions to help you find a cleaner, compare quotes properly, and avoid vague pricing before you book.
What to Ask Before Hiring a Cleaner (UK)
A few quick questions can save you money and prevent “we thought that was included” problems.
How to find a cleaner and compare quotes faster
If you are trying to hire a cleaner, the fastest way to compare options is to send the same brief to every provider: postcode, room count, service type, extras, and access notes.
Get a fast quote or compare likely extras on the pricing page.
Fast quote checklist before you book
To get a usable quote quickly, send your postcode, room count, service type, add-ons, and preferred date in one message.
Get a fast quote or compare likely extras on the pricing page.
For London homes, add two more questions: ask whether parking, congestion, estate access, and key handover rules affect the quote, and whether the team covers your postcode regularly. For a faster answer, send your postcode and room count here.
1) Are you insured?
Ask for public liability insurance. It’s standard for professionals.
2) What’s included in the clean?
Get a written list (even a short one). Confirm:
- bathrooms
- kitchen
- floors
- skirting boards
- beds/linen changes (if needed)
3) Do you bring supplies and a hoover?
Some cleaners include supplies, some don’t. If you want eco products, say so.
4) How do you handle keys and access?
- key safe / concierge / meet at door
- what happens if you’re delayed
5) Do you have a minimum booking time?
Common minimum is 2 hours.
6) What’s your cancellation policy?
Same-day cancellations often have a fee.
7) For one-off cleans: what add-ons cost extra?
Most common:
- oven
- fridge
- windows
- inside cupboards
A simple message you can copy/paste
“Hi, I’m in [POSTCODE]. It’s a [X bed / Y bath]. I need a [regular/one-off/deep/end of tenancy] clean. Extras: [oven/fridge/windows]. Preferred time: [DAY/TIME]. Can you confirm what’s included and the total price?”
For local options, see our Deep Cleaning in London page.
Need London-specific help?
See our End of Tenancy Cleaning in London page.
London cleaning guides
Want a quote?
Email hello@bookedandclean.co.uk or use /book/.
Free first: Download the free UK cleaning checklist.
Related: UK cleaning pricing guide.
Top Service Pages
Ready to compare real quotes?
Send the same scope to every cleaner: postcode, bedrooms, bathrooms, add-ons, access notes, and timing. That is the fastest way to spot vague pricing and poor-fit providers.
